Vault Custom

Affluent individuals and families often need more consideration to insure and protect. Vault offers a blank canvas to add color and customization to your policy.

Our underwriters are dedicated exclusively to the high net worth market, combining superior attention to detail with creativity to craft a policy that fits your needs with none of the fluff.

Protecting What Matters Most

Vault offers high net worth personal insurance and customized solutions for individuals and families. We’re not just insuring assets, we’re reducing risks with data-driven technology to protect what matters mostcherished moments, family memories, and priceless legacies. ​

The Right Coverage for When Things Go Wrong

Vault Custom, an excess and surplus lines (E&S) option, provides the most flexibility and customization to luxury homes which may struggle to find adequate coverage with standard insurance.

A standard insurance policy for the mass market often does not meet the needs of unique, high value risks. Vault saw those gaps in coverage for high net worth individuals and built our foundation around it. Where other insurers offer inflexible coverage in black and white, Vault offers a blank canvas with competitive pricing.

What is Excess and Surplus Insurance?

Excess and surplus (E&S) insurance is a tool for high net worth and private customers who have exhausted their solutions in the traditional insurance market.

E&S insurance offers flexibility and creativity tailored to the risk and customized coverage, limits, and pricing. It allows your policy to adapt to rapid market changes, such as those we’ve seen since 2020 with high inflation and disrupted supply chain issues.

Traditional (admitted) insurance has strict regulations on limits and coverage. It’s inflexible and slow to adapt. This can lead to issues such as being underinsured or unable to find coverage if your home is deemed high risk or too complex.

The main benefit of traditional insurance is it is state-backed and regulated, whereas E&S insurance is not. However, the state-backed guaranty fund, may not benefit high net worth customers at all. Most states have payout caps or net worth limitations, and many high net worth customers do not even qualify to receive full coverage from their state guaranty fund.

If a customer’s home and net worth are high, a custom policy can provide the most benefits. For insurers offering E&S, it’s crucial they have strong financial standing and ratings.

Vault is rated A- (Excellent) by AM Best for our financial strength. We also retain an A+ reinsurer panel rating for our conservative reinsurance protection. We hold a prudent approach to financial management and maintain ample capital to insure complex risks. 

Fastest Claims Response

Vault offers the industry’s best response time to claims. We respond to claims in under 2 hours from initial contact. Our average time for some form of payout is 48 hours, significantly faster than the industry average of 1-4 weeks.

Coverage Highlights

Agreed Value

Provides coverage equal to the agreed value at the time of sale with no depreciation.

Replacement Cost Coverage

We ensure your replacement cost coverage protects all assets, covers high quality materials, and specialty labor needed to rebuild your home with like quality, design, and materials.

Replacement Cost for Contents

We offer compensation for the contents of your home in the event of a loss, with no applied depreciation and no obligation to replace.

Backup of Sewers and Drain Coverage

In the event of a backup or overflow in your sewer, sump pumps or drains, we provide coverage for resulting damages and clean-up costs.

Fungi Coverage

You have an option to increase coverage for losses due to mold or bacteria, up to the policy limit.

Trusts and LLCs

No matter how your home ownership is structured, we extend coverage to these entities.

Defense-Cost Coverage

All attorney fees are included outside of policy limits.

Loss-Mitigation Resource & Claims Benefit

Vault provides risk mitigation and education services to help prevent damages from happening in the first place. However, in the event of an incident resulting in property damage, we’ll pay up to $2,500 to install an approved loss-prevention device to protect your home against recurrences.

Home Systems Protection

We offer specialized coverage for accidental mechanical or electrical breakdowns that occur in your home’s major systems and permanently installed appliances.

Service Line Protection

You are responsible for the outdoor service lines from the street to your house. Vault provides coverage for exterior, underground, water and sewer piping, electrical service lines, and data lines, among others.

Jewelry Coverage

We include a $50,000 sub-limit for damaged, lost or stolen pieces of jewelry. The policy must maintain adequate contents coverage limits to receive this benefit.

Identity Fraud Coverage

We reimburse up to $25,000 for expenses incurred as a direct result of identity fraud.

Personal Injury Coverage

Damages related to libel, slander and defamation are covered up to your policy limit.

*  Not all products and services may be available in all jurisdictions and the terms and conditions of all products are subject to the applicable policy language.


Based on A
True Story

“I always heard the horror stories of working with adjusters and coming to terms with a damages claim. To my amazement, the people at Vault Insurance have made this post-hurricane experience easy. From their communication skills to their understanding of what I’m going through, and then educating me on this process, it’s been a pleasure. They have been more akin to a relief than an obstacle to rebuild my home and life. Further, since the storm, I have made a point to discuss my experiences with Vault Insurance with my family, friends and neighbors. I’m proud to be a Vault client.

Dan, Vault Customer


“We came home to find a serious water leak in the stairwell that caused significant damage and created a mold hazard. Within hours our adjuster came to the house to make an initial assessment and immediately began the mitigation process. My wife and I were astounded at the speed of the whole thing! Upon completion, our adjuster visited once again to make sure we were entirely satisfied. We couldn’t have asked for better support, and the work itself was impeccable!”

Jim & Ardis, Vault Customers


Most responsive insurance experience ever. Vault responded immediately to my notice about damage to my car by another motorist. They promptly arranged for the repairs, provided a rental car during the repair period and handled the claim swiftly. Best experience I have ever had working with an insurance company.

Patricia, Vault Customer


Not many people would write a review saying that ‘I love my insurance,’ and I never thought I would be one of those people, but I am. Vault Insurance has been spectacular. Through recent engagements the company has been respectful, their representatives impeccably professional, and allowed us to continue with our lives while handling what we need to do.”

Harry, Vault Customer

Learn more

Vault Risk Services

Where Others See Risk,
We See Opportunity.

At Vault, we know risk education and mitigation are key to reducing severity of loss. Protecting your assets is more than insuring them, it’s looking at the bigger picture to reduce all possible risks. Our team of experienced Risk Advisors provide all-encompassing risk management services to help proactively protect homes and valuables from water damage, fire, theft, natural disaster and more:


Vault Claims Services

More Than a Payment Process, It’s a Life Recovery Process.

Vault Claims Adjusters do what it takes to make a difference for our customers.

Where many have dealt with nightmare scenarios and endless back-and-forth with their insurance provider following a claim, those stories are non-existent at Vault. We focus on fast, flexible, and creative solutions to help you recover and recoup your losses.

We promise to respond to claims notifications within 2 hours of initial contact. Once damages are agreed upon, payment is issued on average within 48 hrs.


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