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The Vault Difference

We know dealing with insurance kind of… sucks.

The status quo is no longer good enough. The truth is, It never was.

We are obsessive about providing seamless customer service. Whether you’re a long-time customer dealing with a claim, a new customer with a question about a specific coverage or a prospective customer examining our multitude of risk-management services – we deliver on your terms. Our constant innovation is fueled by a desire to always serve our customers better. What matters to you, matters to us.

Our Services

Our in-house client advisers, risk managers, valuation experts and claims team members are 100% dedicated to delivering a modern insurance experience featuring the most advanced technologies and personalized concierge services built solely to suit your needs.

Claims

We know that claims are often submitted in the most traumatic and frenzied moments. So we treat each situation with “real human” care and  the necessary urgency . Our customers are never just numbers on a spreadsheet; whenever you need to make a claim, we’re there. You’ll speak to a real person right away who will immediately deploy the services the situation calls for, from water cleanup to emergency repairs. Our laser focus is always trained on getting you recovered and recouped.

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AVERAGE RESPONSE TIME AFTER A CLAIMS NOTIFICATION

<1 hr

AVERAGE TIME TO SOME FORM OF PAYMENT

48 hrs

Senior Couple Relaxing In Autumn Landscape
I do not know what divine wisdom led you to recommend Vault Insurance for our homeowners coverage, but do it for all your clients... As you know we recently had a water leak which resulted in some major, horrific damage. The Vault claims team has been unbelievably professional and customer oriented. Thank you.

Dan F. (to his broker)

We came home to find a serious water leak in the stairwell that caused significant damage and created a mold hazard. Within hours our adjuster, Mark, came to the house to make an initial assessment and immediately began the mitigation process. My wife and I were astounded at the speed of the whole thing! Upon completion, Mark visited once again to make sure we were entirely satisfied. We couldn't have asked for better support, and the work itself was impeccable!

Jim & Ardis

Risk Services

It’s our goal to eliminate preventable losses from happening in the first place. Vault’s wide array of risk management services can be tailored to your unique needs to help you proactively protect your homes and valuables from fire, theft, natural disaster and so much more. This team goes above and beyond to help our customers mitigate every kind of risk, including: 

Safety & Security

Your personal well-being is a priority. To help you avoid hazardous incidents, we can assist with:

  • Home security system assessments
  • Travel itinerary safety reviews
  • Identity theft recovery services

Household Staff

To make sure your employees are suitably vetted and appropriately prepared for emergencies, we can assist with:

  • Background checks
  • CPR and certified First Aid training

Home Loss Prevention

To help shield you from home emergencies we can assist with:

  • Infrared and mechanical inspections
  • Lightning suppression and horticultural resources
  • Water damage prevention services.

Valuable & Personal Property

To help you document and take special care of your valuables, we can assist with:

  • Valuation and appraisals
  • Inventory tracking and video documentation
  • Garment conservation services
  • Transit services
We cannot thank you enough for the incredible service we have received so far from Vault. When I tell people about our experience and interactions, they can’t believe it and want to know who our insurance company is. We are actually (almost) looking forward to the process!

Andrea L.

We wanted to you to thank you for the excellent customer service we have received. Having our beach home flood was very devastating to us but you truly made the process less stressful. We are very greateful for your professionalism and how thoroughly you have handled the details. We have heard from many friends who had terrible experiences with their insurance companies and I am so thankful we chose Vault.

Jeffrey & Michelle