The Vault Difference
The status quo is no longer good enough.
The truth is, It never was.
We are obsessive about providing seamless customer service. Whether you’re a long-time customer dealing with a claim, a new customer with a question about a specific coverage or a prospective customer examining our multitude of risk-management services – we deliver on your terms. Our constant innovation is fueled by a desire to always serve our customers better. What matters to you, matters to us.
Our Services
Our in-house client advisers, risk managers, valuation experts and claims team members are 100% dedicated to delivering a modern insurance experience featuring the most advanced technologies and personalized concierge services built solely to suit your needs.
Claims
We know that claims are often submitted in the most traumatic and frenzied moments. So we treat each situation with “real human” care and the necessary urgency . Our customers are never just numbers on a spreadsheet; whenever you need to make a claim, we’re there. You’ll speak to a real person right away who will immediately deploy the services the situation calls for, from water cleanup to emergency repairs. Our laser focus is always trained on getting you recovered and recouped.
Dan F. (to his broker)
Jim & Ardis
Risk Services
It’s our goal to eliminate preventable losses from happening in the first place. Vault’s wide array of risk management services can be tailored to your unique needs to help you proactively protect your homes and valuables from fire, theft, natural disaster and so much more. This team goes above and beyond to help our customers mitigate every kind of risk, including:
Safety & Security
Your personal well-being is a priority. To help you avoid hazardous incidents, we can assist with:
- Home security system assessments
- Travel itinerary safety reviews
- Identity theft recovery services
Household Staff
To make sure your employees are suitably vetted and appropriately prepared for emergencies, we can assist with:
- Background checks
- CPR and certified First Aid training
Home Loss Prevention
To help shield you from home emergencies we can assist with:
- Infrared and mechanical inspections
- Lightning suppression and horticultural resources
- Water damage prevention services.
Valuable & Personal Property
To help you document and take special care of your valuables, we can assist with:
- Valuation and appraisals
- Inventory tracking and video documentation
- Garment conservation services
- Transit services
Andrea L.
Jeffrey & Michelle