We understand that the news surrounding COVID-19 is nerve wracking in many ways. The situation is evolving every day and we want to assure you that we are here to support our agents and our customers during this chaotic time. If you have special circumstances you would like to discuss or evaluate, please give us a call. We’re here to help.
In addition, the health and safety of our employees remains a top priority. All Vault employees will be working remotely to avoid unnecessary contact with larger groups of people, effective immediately. We are very much a remote company so we don’t expect this to have any effect on our interactions with agents or customers at all. Our systems and people are set up to function from anywhere and you should expect the same highly responsive service without interruption.
We will continue to monitor the situation and evaluate next steps as needed. As a reminder, our Vault Concierge team can be reached at 844 36 VAULT (82858).
AUTO PREMIUM RELIEF:
We are pleased to join many of our industry peers in providing relief to our Auto insureds. Effective immediately we will be issuing a 15% credit on all Auto policies for the months of April and May. There is no action needed in order to receive this credit. Thank you for making the very important choice to stay off the road whenever possible and doing your part to help ‘flatten the curve.”
NEW YORK STATE:
If you are New York State policyholder seeking more information about the Executive Order and demonstrating financial hardship please click here.
If you are a New Jersey policyholder seeking more information about the Executive Order and demonstrating financial hardship please click here.
If you are a Colorado policyholder seeking information regarding the bulletin from the Colorado Department of Insurance please click here.